Register Not Charging Tax

Quick Answer:
If your register is not charging tax, the issue is usually caused by tax settings not being properly assigned to departments.

Steps to Check:

1. Confirm a tax rate has been programmed
   • If no tax rate is set, the register cannot apply tax to any sale
2. Make sure the tax rate is assigned to a department
   • Tax is NOT applied automatically
   • Each department must be linked to a tax rate
   • This is the most common cause of this issue
3. Verify the correct department is being used during sales
   • If an item is entered under a non-taxable department, no tax will be added
4. For DX Registers:
   • Tax must be programmed using the Tax Shift function
   • After setting the rate, it must be assigned to a department using a department key
5. For Alpha Registers:
   • Tax and department settings are configured through the programming menu
   • Confirm the department being used is set as taxable in system settings
6. Check for recent resets or programming changes
   • Power loss or resets may clear tax settings

If the issue continues after these steps, further programming review may be required.

Call Support: 1-800-272-6229 (US/Canada)

For additional help, visit our Customer Support page:
https://royal.com/customer-support/