Journal Full / GT Lock / Memory Full

Quick Answer:
If your register shows a “Journal Full”, “GT Lock”, or memory-related warning, it means the system has reached its storage limit and requires a report or reset to clear stored data.

Steps to Check:

1. Print a report to clear stored data
   • Most models require printing a Z report (end-of-day report)
   • This clears the journal memory and allows normal operation
2. Make sure the mode switch is in the correct position
   • Turn the key to the “Z” or “Report” position (varies by model)
   • Then run the report
3. Confirm paper is installed before running reports
   • The register will NOT print or clear memory without paper
   • This is a very common issue
4. Understanding what “GT Lock” means
   • GT (Grand Total) tracking has reached its limit
   • A reset or report is required before continuing
5. For DX Registers:
   • Use the mode switch to slide to Z
   • Run the appropriate financial report
6. For Alpha Registers:
   • Access reporting through the menu or key position
   • Select and run a Z report
7. Check if the register has been used without running reports regularly
   • Memory builds up over time if reports are not run
   • This will eventually trigger the warning
8. Restart the register after completing the report
   • Confirms the issue has been cleared

If the message continues after running reports, additional programming or a system reset may be required.

Call Support: 1-800-272-6229 (US/Canada)

For additional help, visit our Customer Support page: https://royal.com/customer-support/