Paper Jam / Receipt Not Feeding

Quick Answer:
If your register is not feeding paper or showing a paper jam, the issue is usually caused by incorrect paper loading, torn paper inside the printer, or using the wrong type of paper.

Steps to Check:

1. Turn the register OFF before checking
   • Prevents damage to the printer mechanism
2. Open the printer cover and inspect for jammed paper
   • Look for torn pieces or scraps inside
   • Remove any debris carefully
   • Even small pieces can block feeding
3. Remove the paper roll and reinstall it correctly
   • Paper should feed from the bottom of the roll
   • Incorrect loading is a very common cause
4. Check that the paper roll is the correct type
   • Use standard thermal receipt paper
   • Low-quality or damp paper can cause jams
5. Make sure the paper is aligned properly in the tray
   • Crooked rolls can prevent smooth feeding
6. Gently advance the paper manually
   • Pull paper in the normal feed direction only
   • Do NOT force it backward
7. Close the cover securely and power the unit back on
   • Loose covers can prevent feeding
8. Run a test print or feed function
   • Confirms the issue is resolved

If the issue continues after these steps, the printer mechanism may require service.

Call Support: 1-800-272-6229 (US/Canada)

For additional help, visit our Customer Support page:
https://royal.com/customer-support/